| About
Us This site is owned and
maintained by BR Tobacco at 6225 N Lamar, Austin,Tx 78752. Please
e-mail any questions or comments sales@tobaccocity.com. If
you feel more comfortable ordering by phone call 1-800-962-5003 or
512-454-9110 or fax 512-454-6810. |
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| Making A
Purchase Making a purchase could
not be easier. Just browse our Catalog, and click on any items that
you wish to buy and put them into the shopping cart. After you have
finished your selection, click on "Checkout" and you will be asked
for a few details that we need to be able to satisfy the order.
We accept credit card payment and money orders.
We accept Visa, Mastercard, American Express, Carte Blanche,
Diner's Club, Discover and Optima. Backordered items are not charged
until they are shipped. You may send your credit card information
via phone, fax or over the Internet. |
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| Shipping And
Handling We offer shipping to
the United States and its territories by US Postal Mail or UPS.
Shipping charges are calculated by our web site software based on
where your order will be shipped. Your shipping options and charges
will be presented to you before your order is
finalized. |
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| Delivery
Schedule We deliver your order
as soon as practical. We will normally send your order to you in 1-2
business days unless there is a problem with your payment, in which
case we will contact you to finalize the order. |
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| Backorders If your
item is not in stock, we will back order for you. We will contact
you if your order will need to be delayed for more than a few days.
Of course, with any back order item, we can not make any guarantees
that the item continues to be available. If any item you order has
become unavailable, we will either, in our discretion, substitute
and send you a substantially similar item or seek to notify you that
the particular item is no longer available. |
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| Tax
Charges Our business is operated
from Texas. All orders which are to be shipped within Texas will
automatically show sales tax in the total which is figured at 8.25%.
If you are located outside of Texas and any sales taxes are
applicable to your purchase, the tax amounts will be charged to you
as a condition to shipment. All other orders are sales tax
free. |
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| Credit Card Security
& Privacy Our servers
protect your information, once received, with the use of advanced
encryption and firewall technology. We take reasonable and
industry-standard precautions to ensure that your personal
information, including credit card data, is safe within our system.
All credit card numbers are encrypted in communications when your
order is placed using 128 bit encryption. They are only decrypted
after they reach our server computer. They are not held in clear
text on any web site. Moreover, all credit card transactions and
order fulfillments are handled by reputable third-party banking and
distribution institutions, who are under strict obligations to take
precautions to maintain all personal information private. Rest
assured, we will take reasonable, industry-standard steps to
maintain security.
Cookies are used on our website. The cookies are used only to
keep track of the contents of your shopping cart once you have
selected an item and to track your use of our site. This enables us
to check-out your orders and to track user viewing in order to
better serve you and provide more helpful and beneficial services
and product offerings. We do not extract any individual-specific
information from your computer, unless you choose to voluntarily
communicate the information to us.
For our marketing purposes, we may use your customer information,
but not your credit card data, to compile statistical and cumulative
and summary sales information. In every event, however, we will
never include any specific personal identity information in any
materials made available to any outside third
parties. |
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| Return
Policy We will always accept
return of any of our products that are damaged in shipping.
We will also gladly accept the return of any of our products for
any other reason, so long as the returned products have not been
used, altered, damaged, or changed in anyway whatsoever. In order to
make a return to us, you should merely contact us via email at sales@tobaccocity.com, phone
1-800-962-5003, or fax 1-512-454-6810, with identification of the
item you purchased and wish to return and the date you purchased it,
and state some reason for the return. If you think the item was
ugly, then tell us "I think it was ugly." As soon as we get the item
and it passes our inspection to ensure that the item has not been
used, altered, damaged or changed, then, we will credit your credit
card in the amount previously charged and collected for the item.
Please note that we do not cover the cost of return shipping and you
bear the risk of any damage or loss prior to our receipt of the
returned item. |
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| No Relationship or
Endorsement The suppliers to us
of the products purchasable by you through this website are not
recommended or endorsed by us and shall not be deemed so. Further,
we do not have or assume any liability or responsibility,
whatsoever, to anyone, for any such products or for any information
or related matters stated on or obtained through this website as to
the products or otherwise supplied to you with the products. You
assume all risk of your use of any products you purchase here. The
respective suppliers of the products accessible from or obtained
through this website are independent of and have no relationship of
partner, joint venturer, agent, principal, or other relationship or
association with the website owner and operators. |
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| Reaching
Us If you need to reach us,
please email us at sales@tobaccocity.com. If
you would like to reach us by telephone you can call us toll free at
1-800-962-5003 or fax us at 512-454-6810. |
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| Disclaimer and
Limitation of Liability We are
not responsible or liable to you or any other user of our website,
for any information, function, operation or other aspect of the
website or its viewing or use, except as expressly stated herein. In
these regards, you assume all risk of access, viewing and use of
this site. This website, the content of this site, and the
products that are available through this site are provided to you
"AS IS" and without warranty, express or implied, of every kind or
nature, including, without limitation, implied warranties of
merchantability and fitness for a particular purpose or use;
provided, however, to the extent, if any, that any of the products
purchased on this website are warranted by our supplier, and such
warranty is permissibly transferable to you, then you shall be
entitled to the benefit of such warranty as against that supplier,
but not as to us in any event. By your access and use of this
website, you accept that you are made no representations or
warranties, whatsoever, regarding the site, its contents, or
products advertised on the site, except as expressly stated here.
We, and our affiliates and agents, shall not be liable for any
damages whatsoever (including, without limitation, incidental and
consequential damages, lost profits, or damages resulting from lost
data or business interruption) in excess of amounts received by us
from you (if any), whether resulting from use or inability to use
the website, the content of the website, or the products available
on or through the website, whether based on warranty, contract, tort
or any other legal theory, and whether or not we have been advised
of the possibility of such damages. |
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| Disputes In the
event of any dispute between you and us, you expressly agree that
exclusive jurisdiction, including personal jurisdiction, and venue
shall be solely in the state or federal courts of Travis County,
Texas. |
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